How Learning Mandarin Can Enhance Chinese Business Communication

The most important thing to understand about Chinese business communication is that so much of it relies on what is unsaid, rather than on what is spoken aloud. Thus, while it is very important to gain proficiency in Chinese through online lessons if you are planning to do business in the country, it is just as essential for you to gain a basic understanding of Chinese cultural norms so as not to inadvertently give offense and damage the association before it has even started. Learning how to speak Mandarin also helps you to build a personal relationship with a potential business partner, in the spirit of the Chinese concept of guanxi ("connections"), before a professional association can occur.

When you are fluent in Mandarin, you can open an initial meeting by sharing small talk and pleasantries since it is Chinese custom not to come to the point immediately, unlike in the West where a business transaction can be completed in minutes with neither of the participants knowing anything more about each other than their names. This importance of building relationships is also the reason why you should not bring your lawyer to any preliminary meetings since it may cause offense, as the other party may believe you don't trust him or are trying to get the better of him.

At the same time, you should also not be too informal or too personal. You can talk about topics like your family, your marital status and your job but avoid talking about your feelings. Make sure you answer any question put to you; don't appear that you are avoiding answering since this makes you look untrustworthy. And unless you can speak Mandarin very, very well you should avoid humor, since jokes are always lost in translation and you may end up inadvertently causing offense.

One of the most important concepts to understand in Chinese business communication is the concept of face. The word 'face' in Chinese is roughly translated to respect or good reputation and to lose face is to be deeply humiliated in front of others. This is why the American businessman who wants to do business in China should get away from the mindset of arguing with or correcting somebody if you think they're wrong; never contradict someone in China or say no since this will cause them to lose face. Again, this is where the importance of being fluent in Mandarin comes in since you will be able to communicate your corrections in such a way as to allow the other party to still keep face. It is a delicate balancing act and possible only if you can converse clearly.

Ultimately, the value of learning Mandarin for Chinese business communication is that it frees you from struggling to communicate verbally so that you can also focus on non-verbal communication, such as observing the other party's body language. Proficiency in another language is the best way to bridge the gap between two parties so that connections can start to be made, which hopefully will grow into a mutually profitable relationship.

Consider carefully the choice of courses you want to enroll to learn Chinese/Mandarin online especially for Chinese business communication. Look at the courses provided by Business Chinese Online before making any final decision because doing business in China is a serious business!